Like any grown-up evil sexy organization, the Swingset has behind the scenes methods of communication. We only use the best 64bit DES encryption available and as a result… certain “communications” have gotten out. We’ve decided to “get ahead” of the leaks and post chat logs ourselves.
Presented without comment: http://www.soa.org/News-and-Publications/Newsletters/The-Independent-Consultant/2015/february/The-Art-of-the-Elevator-Speech.aspx
We shared insight on “Mehrabian’s Rule” (also known as the “7%-38%-55% Rule”) which describes the importance of verbal and non-verbal messaging. Albert Mehrabian’s research suggests that only 7 percent of communication happens through words (be clear, direct, precise). Thirty-eight percent of communication is portrayed through tone of voice (consider emphasis, pitch, speed), and 55 percent through nonverbal cues (body language, eye contact, gestures). While we agree that as actuaries, our verbal impact in the workplace is likely higher than 7 percent, the research regarding tone and non-verbal cues still reflects the importance of being aware of the non-verbal messages we are sending as we communicate.
The 7-38-55 rule?